Clover for insurance agencies
Clover clears COI requests in minutes, stays ahead of every renewal, and keeps claims followed up. It drafts the work and a producer approves before it leaves.
In insurance, turnaround is the relationship. Certificate requests pile up, lenders and general contractors wait, and a slow reply makes the whole agency look slow. Clover handles each COI the moment it arrives: it identifies the insured, pulls the policy, verifies the endorsements, generates the certificate, and drafts the reply. A producer approves before it goes out.
What buries a book
The service work that quietly runs the agency.
An agency lives and dies on turnaround and follow-through. When the certificate stack grows, renewals depend on memory, and claims go quiet, the service load starts setting the agency’s reputation.
The COI backlog makes you look slow
Certificate requests stack up faster than anyone can clear them. Insureds wait, and so do the lenders and general contractors who need the certificate today.
Renewals live on manual reminders
Every renewal depends on someone remembering to chase it. Miss one and it becomes a lapse, a coverage gap, or an account that walks to another agency.
Claims follow-up goes quiet
An open claim slips down the list and the client hears nothing, feeling abandoned at the exact moment they needed the agency most.
Producers buried in service work
Certificates, endorsements, and policy changes keep producers at their desks handling requests instead of on the phone writing new business.
How Clover helps
The service desk handled, accurately and on time.
Clover takes the certificate, renewal, and claims follow-up work and hands a producer a clean draft to approve. Coverage decisions stay with the producer; the architecture refuses to play one.
Turns COI days into minutes
The moment a certificate request arrives, Clover identifies the insured, pulls the policy, verifies the endorsements, generates the certificate, and drafts the reply for a producer to approve before it sends.
Stays ahead of every renewal
Clover watches renewal timelines across the book and drafts outreach ahead of each one, grouped by carrier, so a policy is never the thing that quietly lapsed.
Keeps claims from going quiet
Clover follows up on open claims on a set schedule and drafts client check-ins, so no one is left wondering where things stand while a claim is in motion.
Gives producers their time back
The certificate and endorsement load runs through Clover first, clearing the service queue so producers can spend their hours on new business.
Drafts the work, a producer approves
COI sends, claims handoffs, and renewal touches queue for producer approval by default. Coverage advice stays with the producer, and carrier handoffs always escalate to a person.
What comes back
How the agency runs once Clover is on the book.
Turnaround gets dependable, renewals get handled on time, claims stay warm, and producers get their days back for the work that actually grows the agency.
In minutes, not days
Certificate requests are read, built, and drafted on arrival, so turnaround stops being the thing clients complain about.
Renewals never lapse
Every renewal gets timely outreach ahead of its date, so nothing depends on a person remembering to chase it.
Claims followed up reliably
Open claims get scheduled check-ins, so clients stay informed and no file goes quiet in the background.
Producers free to sell
With the service load handled, producers spend their time writing and rounding accounts instead of fulfilling requests.
Integrations
Works inside the AMS your agency already keeps.
Customer-managed OAuth keeps every token scoped to your agency. Clover reads your AMS, calendar, and inbox, and Orbit never holds a shared platform credential.
Cross-product integrations carry no dot.
How it works
Reading your inbox by the end of day one.
- Step 01
Connect HawkSoft, Indio, or your AMS
Customer-managed OAuth. Clover reads policies, insureds, and activity records without Orbit ever holding a shared platform credential.
- Step 02
Set your cadences and routing
Renewal sweeps, COI fulfillment per holder, claims escalation rules, and producer-of-record routing each get their own toggle. Automate only what you already trust.
- Step 03
Requests are sorted and drafted as they land
Inbound email is classified as a COI request, claim, policy change, renewal touch, or general inquiry, then drafted. The activity record writes itself into the AMS as work happens.
- Step 04
A producer approves, Clover keeps the record
Approve from the queue and Clover learns from every edit. Coverage advice and carrier handoffs route to a producer, every time, by design.
Get started
See your COI backlog clear in an afternoon.
Tell us your AMS, your book size, and where the service work stacks up. We’ll show you exactly what Clover would handle and what the first month would feel like.
Customer-managed OAuth. Per-tenant tokens. Approval-first by default.